Plumbing Emergencies Don’t Keep Business Hours
A burst pipe, an overflowing toilet, a sewage backup, or a water heater leaking onto the basement floor are situations that can cause serious damage in a short amount of time. Waiting until the next morning to make a call isn’t always an option when water is actively spreading through your home. Five Star is available around the clock for emergency plumbing in Palatine, and when you call after hours you’ll reach someone who can dispatch a licensed plumber to your home, not an answering service with a callback promise.
What Counts as a Plumbing Emergency
Some situations are clearly urgent: an active pipe burst, sewage backing up into the home, a fixture or valve that won’t shut off, or a water heater that’s leaking onto the floor. Others are less obvious. A slow drain that suddenly stops working entirely, a toilet that’s overflowing and won’t respond to a plunger, or a water pressure drop so severe that the home has effectively lost water service are all situations worth a call. If you’re not sure whether your situation warrants an emergency response, call us anyway. We’d rather help you make that determination over the phone than have you deal with the consequences of waiting.
Limiting Damage While You Wait
If you have an active leak or a burst pipe, the most important immediate step is shutting off the water supply. Most fixtures have a local shut-off valve nearby, typically under the sink or behind the toilet. If you can’t locate a local valve or the leak is more widespread, shut off the main water supply to the home. Once the water is off, move anything of value away from the affected area and document the damage with photos for insurance purposes. These steps won’t fix the problem, but they can significantly limit how much damage occurs before a plumber arrives.
Same Standard of Work, Regardless of the Hour
An emergency call from Five Star gets the same professional service as any scheduled appointment. Our plumbers arrive prepared to diagnose and repair the problem on the spot, with commonly needed parts on the truck to maximize the chance of a same-visit resolution. You’ll receive an upfront cost before any work begins, and the job won’t be considered finished until the issue is resolved and you’re satisfied with the outcome.
