110 S Northwest Hwy, Palatine, IL 60074

114 Briarwood Ave. Carpentersville, IL 60110

Mitsubishi Electric & Trane Cooling & Heating Products

Reviews

Flip through our customer reviews, then leave us a review at one of the sites below:

Five Star installed a new high efficiency furnace and air conditioner with a humidifier. I had five different companies come out to give us quotes. Five Star was the last company I called and it was only because I wanted to get a quote from another HVAC company that installed Trane. My wife and I are so lucky we found Five Star Heating & Air. They were by far the most professional during the quote process and were also the best price. Every other company had quoted us much more for a high efficiency system and the price we paid with Five Star for the system was almost the same price as the base model system with other companies. During the quote process, Bill was fantastic to work with and very patient with all of our questions. Bill brought a laptop and his own printer and was able to print out very professional and straight forward quotes. Each of the other companies we had come out scribbled down their quotes on proposal sheets that are hard to read and made you feel like you’re at a car dealership. Bill was also great in helping expedite the installation date since we had been without A/C for a couple weeks. The installation went flawlessly. The guys were at our house before 8am and started working immediately. My wife and I went to work and when I came home around 4pm they were just getting finished. They showed us and explained the new system, helped set up the thermostat and answered all of our questions. We have now had the new system almost two months and it has been great! We have already recommended Five Star Heating & Air to multiple family members.

~ Andrew S.

Both men were very conscientious from the first moment in my home. I appreciate the respect they both showed in preventing any damage to my walls, floors, etc.
Thank you for everything.

~ Anna

I had 5 estimates done prior to purchasing this Trane System. Two were from competitors and three were Trane dealers. Five Star was the only company to do complete whole house room measurements to determine what size furnace and A/C units were needed. I had a lot of questions and all were answered thoroughly and with patience. Even though I have had the new system only a short time, I am pleased with the results. I would and have recommended Five Star to friends, family and people I work with. Although the price was not the cheapest I was quoted, the service level provided by Five Star has made me feel that I was not taken advantage of.

This is the best experience I have had, one of the most knowledgeable people. I highly recommend to everyone.

Call Five Star. We are very satisfied and no further looking for any one.

~ Bob

Five Star replaced our furnace, AC & humidifier. They removed all of the old equipment & came out one week after the installation to inspect their work and tweak the settings. The entire Five Star team were incredibly knowledgeable-from the sales manager (Bill) to the installation team (Dave & Ryan) to the inspector (Dave). Everyone knew the system backwards and forwards. The sales manager sold us he exact unit we needed, not more or less than what was needed. He helped us maximize discounts & tax cedits available. He was also a pleasure to talk to. The installation team was amazing-they explained everything & made sure we knew how to program & care for the system. The basement was cleaner after they were done than when they started, and they came back and had a different technician come out and inspect the installation to make sure that everything was hooked up correctly (it was), working properly (it was) and tweak the settings to find the perfect balance of humidity & temperature. He also “tested” me to make sure I knew how to use the high-tech thermostat. Five Star really takes pride in their work & stands by both the equipment & service. THEY ARE AWESOME!

~ Brooke K.

The contractor is very reliable. As part of service identified that there was a recall on our humidifier and proposed replacement. Excellent service trustworthy employees and consults customers on the right things.

~ Devjeet

I have been a Five Star Heating and Air, Inc customer for about five years now, and have never had a bad experience.

Always top notch.

~ Frank

Very professional crew; explained and answered questions and concerns we had; recommend very highly Five Star Heating and Air, to anyone contemplating any air/furnace repairs.
Thank you for everything.

~ Harlan

Bill provided us an estimate for replacing our furnace and air conditioning units that cost the same as other companies but included a more efficient furnace and air conditioner. We had three friends who also recommended Five Star for quality and responsiveness. On the day of the replacement 2 technicians arrived at 8am, removed the furnace and A/C units by 1 Oam and were working to prepare the space until about Ipm. They broke for lunch until 2pm. The A/C unit went in quickly followed by the new chimney and one of the technicians left at that point. The furnace was installed at about 4pm and the second technician spent until 4:30pm cleaning up. Through the whole process they were very careful to keep the mess to a minimum. They worked cleanly and efficiently. They were considerate of our cat and dog. They cleaned up the outside areas where they worked as well. Our furnace has worked well through the winter which has been unusually harsh this year and we have seen a reduction in our gas bills despite the extra cold compared to last year.

~ Matthew M.

As usual, the people from Five Star Heating & Air are all top notch. Bill Stuhr – excellent, full of information and knowledgeable. Dave and Ryan, the installers are super great guys, and they worked together so well . In the office, Ken and the girl at the desk were super helpful and pleasant. Just great!

~ Robert

We have been using this contractor since they installed the unit in 2005 and have been very satisfied. We have been fortunate to have the same serviceman, named Bill, for the past several years and have found him to be exceptional.

~ Ron