When you let someone into your home to work on your heating, cooling, plumbing, or electrical systems, you deserve more than a handshake and a hope. At Five Star Heating, Cooling, Plumbing & Electrical, we put our commitments in writing. These aren’t feel-good marketing phrases. They are specific, enforceable promises we make to every homeowner we serve in Palatine and the surrounding northwest Chicago suburbs.
What Makes a Guarantee Actually Mean Something?
Most companies say they stand behind their work. Few spell out exactly what that means. We believe a guarantee without specific terms is just a slogan. Every promise listed on this page includes real accountability. You will know what we commit to, under what conditions, and what happens if we fall short. That clarity is intentional. It is how we have built trust with homeowners in Palatine and the northwest suburbs for nearly 40 years.
Guarantees That Cover Every Stage of the Job
Our guarantees are not limited to the equipment we install. They cover how our technicians treat your home, how we price the work, how we communicate throughout the process, and how we stand behind results long after we drive away. From the first call to the final walkthrough, you should feel confident that Five Star is accountable at every step.
Who These Guarantees Apply To
These commitments apply to every customer we serve, whether you are booking a routine tune-up, replacing a furnace, rerouting plumbing, or upgrading an electrical panel. Some guarantees are specific to installation work or to members of our Priority Planned Service membership program, and those details are noted clearly below. When you have questions, call us at (847) 250-6610 and a member of our team will walk you through exactly what applies to your situation.
Our Guarantees
100% Satisfaction Guarantee
If you are not fully satisfied with the work we performed, we will return to make it right. We do not consider a job finished until you are happy with the outcome. Your satisfaction is not a checkbox. It is the standard we hold ourselves to on every call.
Peace of Mind Guarantee
Every technician who enters your home has passed a thorough background check and participates in ongoing professional training. We drug test randomly and maintain strict standards for conduct and professionalism. You should feel safe and respected every time a Five Star team member is in your home.
No Surprises Guarantee
The price we quote before the work begins is the price you pay. There are no hidden fees added at the end, no charges that appear without your prior approval, and no vague line items on your invoice. If the scope of work changes due to something we missed in our initial assessment, we absorb that cost. You agreed to a number. We honor it.
Property Protection Guarantee
We treat your home like it is our own. Floor runners and protective coverings are used in all work and traffic areas. Any property damaged by our team during the course of work will be repaired, replaced, or compensated to your satisfaction. We carry current general liability and Workers’ Compensation insurance on every job.
Zero Worries Guarantee
If a system or piece of equipment we installed fails to heat or cool your home within the first year, we will diagnose the issue within 48 hours and fix it at no charge, including parts and labor. If we are unable to resolve the problem, we will send you a check for $1,001 for your inconvenience and discomfort.
Complete Comfort Guarantee
If your newly installed system cannot maintain the temperature set on your thermostat within the first year, we will make unlimited return visits to resolve the issue. If we are still unable to meet manufacturer design specifications for your home, we will replace the system at no cost to you.
Continuous Priority Planned Service membership required.
Installation Date Guarantee
We will show up and begin your installation on the date we promised. If we fail to start on the agreed date, we will send you a check for $1,001 for your time and inconvenience. Scheduling commitments are not suggestions at Five Star. They are obligations.
No Lemon Guarantee
If the compressor in your newly installed air conditioner fails within the first five years, we will install a complete new condensing unit. If the heat exchanger in your newly installed furnace fails within the first ten years, we will install a new furnace. Equipment failures of that magnitude should not become your financial burden.
Continuous Priority Planned Service membership required.
Investment Guarantee
We guarantee that every system we install will perform as designed and as represented to you during the sales process. If the system does not perform as stated, we will make unlimited attempts to resolve the issue. If we cannot make it perform as promised, we will remove the system and return your full investment.
Continuous Priority Planned Service membership required. Applies through the 10-year warranty period.
Utility Savings Guarantee
A properly sized and installed system should meaningfully reduce your utility bills. If your new system does not deliver at least 30% savings on your heating and cooling costs during the first year, we will pay you double the difference of the savings not realized.
Valid on qualifying complete system replacements only. Ask your comfort advisor for details.
Apples-to-Apples Guarantee
We are confident in our pricing because we are confident in what we provide. If you find a competitor offering a true equivalent replacement with the same equipment, warranties, installation procedures, and guarantees for a lower price than what we charged, we will match that price and send you a check for $2,001 for the inconvenience. The key word is equivalent. We welcome the comparison.